Fix
To Start Remote Assistance
Step 1
Step 1
Step 2
Step 3
Click Invite Someone to help you.
Click Invite Someone to help you.
Step 4
Then click Save Invitation as a file (Advanced).
Then click Save Invitation as a file (Advanced).
Step 5
Under Enter your name, type your name.
Under Set the invitation to expire, specify the duration for the invitation to remain open, and then click Continue.
Under Enter your name, type your name.
Under Set the invitation to expire, specify the duration for the invitation to remain open, and then click Continue.
Step 6
Under Require the recipient to use a password, type and confirm a password, click Save Invitation
Under Require the recipient to use a password, type and confirm a password, click Save Invitation
Step 7
And then Click Save
And then Click Save
Step 8
Retrieve the public IP address of your computer. To do this, visit the following "What Is My IP" Web site, (http://www.whatismyip.com/) and then click Copy your IP: Note The IP address of your computer is copied to the clipboard.
Retrieve the public IP address of your computer. To do this, visit the following "What Is My IP" Web site, (http://www.whatismyip.com/) and then click Copy your IP: Note The IP address of your computer is copied to the clipboard.
Step 9
In Windows Explorer, right-click RAInvitation.msrcincident, point to Open With, and then click Notepad.
In Windows Explorer, right-click RAInvitation.msrcincident, point to Open With, and then click Notepad.
Step 10
Then paste your New IP Address.
Then paste your New IP Address.
Step 11
Save the RAInvitation.msrcincident file, and then exit Notepad.
Save the RAInvitation.msrcincident file, and then exit Notepad.
Step 12
Send the RAInvitation.msrcincident file as an e-mail attachment to the user of the computer that receives the invitation.
Ask the user of the computer that receives the invitation to save the e-mail attachment. Then, double-click the RAInvitation.msrcincident file to start a new Remote Assistance session.
Send the RAInvitation.msrcincident file as an e-mail attachment to the user of the computer that receives the invitation.
Ask the user of the computer that receives the invitation to save the e-mail attachment. Then, double-click the RAInvitation.msrcincident file to start a new Remote Assistance session.